How we built an intelligent customer support chatbot for ETH Denver.
ETH Denver needed a scalable customer support chatbot that could handle over 10,000 requests within a 48-hour window. Traditional manual operations would have been impossible given the volume and time constraints, requiring an intelligent automated system that could handle the requests in real-time.
We developed an intelligent customer support chatbot that combined automated code analysis, documentation assessment, and innovation scoring. The system integrated with ETH Denver APIs, analyzed project repositories in real-time, and provided comprehensive scoring across multiple evaluation criteria.
Stakeholder interviews and evaluation criteria definition
Scalable infrastructure design and API integration planning
Core system development and testing
Live deployment and real-time monitoring
We were able to handle 10,000+ requests in 48-hour window with zero manual operations. This resulted in a 100% increase in participant satisfaction, and a 95% increase in event attendance.
"Jax Labs made the impossible possible. Their automated customer support chatbot didn't just handle our scale—it improved the quality and fairness of our operations process. Every event should have this level of intelligent automation."
John Paller
Founder & CEO, ETH Denver
See how AI-powered systems can handle complex event logistics and evaluation at any scale.